FAQ

Absolutely! Our products are 100% authentic and of the highest quality with skin-loving ingredients. We source directly from the manufacturer and authorized resellers from around the globe. Shop with confidence.

Notice: PLEASE NOTE THAT DUE TO FREQUENT PACKAGING UPDATES AND REFORMULATIONS, BOTH CURRENT AND NEW PACKAGING WILL BOTH BE OUT IN THE MARKET. OUR WAREHOUSE FOLLOWS FIFO (FIRST IN, FIRST OUT) SO YOU MAY RECEIVE EITHER PACKAGING DEPENDING ON ORDER TIMING.

Please send us an email with your skin type and any concerns you'd like to address. We'll offer suggestions for a morning and nighttime routine that best fits your needs.

We are available Monday - Saturday from 9am - 9pm EST. We are a small team but we aim to get all calls and inquiries take care of quickly.

Our warehouse is not open for visitors at this time. We hope to offer local pick up and even a storefront in the future.

We are currently accepting orders within the USA only.

If your package is marked as delivered, please check the area surrounding your location. Your package may be safely placed in an area out of public sight by the carrier. If you are unable to locate your package or your package is lost in transit, please contact us immediately at contact@yyvbeauty.com. We will launch an investigation with the carrier.

*Please note that we are not responsible for stolen packages.

*USPS is currently experiencing service delays. Thank you for your patience as they continue working hard to deliver your package.

Please carefully open your package to inspect the contents inside. You can record your unboxing or take photos in case a claim needs to be made against the carrier. Box damage from shipping may not necessarily mean your items inside are damaged.

Please email us at contact@yyvbeauty.com with your order number and item that needs to be replaced, and photo of the condition the item was received in. After review, we will promptly ship out a replacement. Please do not throw away the box or carton in the event a claim is made and the carrier requests proof of damages.

• Items in new, unused, and with all original packaging and seals intact may be returned within 14 days of receipt.
• No returns on clearance, final sale and damaged box items. Opened and used items are non-returnable.
• Refunds will only be issued after return conditions are met.
• See our full policy for more details: RETURN AND REFUND POLICY

Your orders can be returned within the USA by paying the return shipping fee. You can easily send your products back with a prepaid label that will be emailed to you. Have a hassle-free return process by following the steps below:

- Please email us with your order number and item you would like to return along with reason for return. Please make sure the item you are returning meets all return conditions listed in our policy. We will email you a prepaid return label. You will need to have access to a printer.

- Affix the prepaid return label to the outside of the package and drop off at your local post office or UPS Store depending on the carrier.

- Please note the tracking number to make tracking easier.

We will inspect the item(s) upon return to our warehouse. If the returned item(s) meets all conditions, a refund will be processed back to the orginal form of payment. Please see our full policy for details.

After your package reaches us and all conditions are met, your return will be processed, minus $7.99 for the shipping label, within 1-2 business days and you will be informed via e-mail.

Please allow your financial institution 3-5 business days to post to your account. Please see our full policy for detials.